VIP Growth & Account Manager (all genders)
Your challenges
- Collaborate with the Management team to create and refine a comprehensive VIP strategy that aligns with our company goals and enhances the customer experience for our valued VIP clients
- Provide dedicated, personalized support to VIP customers, ensuring their needs are met with the highest level of service and attention. Build and maintain long-term relationships through consistent communication and engagement
- Conduct thorough analyses of gaming behavior, sales trends, and customer preferences to better understand VIP clients' needs and tailor services and offerings accordingly
- Plan and implement unique, exclusive promotions designed specifically for our VIP customers, ensuring they receive unparalleled value and engagement with our brand
- Act as a key coordinator to improve the overall VIP offering by collaborating with various teams such as marketing, sales, and product to ensure a cohesive and enriched experience for our VIP clientele
Your profile
- Fields of study in Business Administration, Marketing, Communication Sciences, or Hospitality Management
- 3-5 years of experience as a VIP Account Manager, preferably in the online gaming industry
- Additional training in Customer Psychology and Data Analysis (KPI/ROI tracking, CRM systems) is a plus
- Experience in project management, including the planning, implementation, and evaluation of initiatives
- Proficient in written and spoken English; knowledge of German is a bonus
- Familiarity with dealing in regulated markets
- A strong focus on customer satisfaction and outstanding communication proficiency are paramount
What we offer
- Hybrid working
- Flexible working hours
- Private health and dental insurance
- Fruits and beverages
- Team events
- Up to 6 weeks of remote work from another EU country (T&Cs apply)
- Employee referral programme
If there is no open position matching your profile and interests, take the chance and submit a spontaneous application.
If you have questions about bet-at-home.com and our job ads, our recruitment team is always happy to answer your questions under hr.recruiting@bet-at-home.com.
However, please be aware that, due to data protection, we can only accept applications that are submitted via our career portal.